Thank you for choosing Veyoti Services Private Limited for your financial advisory, taxation, corporate law, business management, and accounts management needs. We strive to provide excellent service and assistance to all our valued clients. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions governing refunds for the services provided by Veyoti Services Private Limited. Please take a moment to review the policy before engaging with our services.
1. Refund Eligibility:
Refunds may be eligible under the following circumstances:
– Services were not provided due to unforeseen circumstances on our end.
– Double payment for the same service has occurred.
– The client has canceled the service request before it was initiated by Veyoti Services Private Limited.
– Our services did not meet the agreed-upon specifications or were not delivered within the agreed-upon timeframe.
2. Refund Process:
To request a refund, the client must submit a written request detailing the reasons for the refund. The request should be sent to our customer support team via email or other official communication channels. The refund request will then be evaluated by Veyoti Services Private Limited to determine its eligibility.
3. Discretionary Refunds:
Veyoti Services Private Limited retains the right to offer discretionary refunds in exceptional cases, even if the circumstances outlined in section 1 are not fully met. Our commitment is to ensure fair and equitable treatment of our clients while maintaining the quality of our services.
4. Non-Refundable Services:
Certain services offered by Veyoti Services Private Limited may be non-refundable. These services will be clearly identified during the service initiation process. Non-refundable services typically include personalized consultations, time-sensitive advice, and services that have already been substantially rendered.
5. Timeframe for Refunds:
Veyoti Services Private Limited aims to process eligible refunds promptly. However, the time required for processing may vary depending on factors such as the client’s payment method and financial institution policies. We will make every effort to process refunds within 30 days of approving the refund request.
6. Refund Payment Method:
Refunds will be issued through the original payment method used for the transaction, unless otherwise agreed upon by both parties. If the original payment method is not available for any reason, Veyoti Services Private Limited will work with the client to arrange an alternative refund method.
7. Dispute Resolution:
In the event of a disagreement or dispute regarding a refund, both parties will attempt to resolve the issue through amicable discussions. If an agreement cannot be reached, the matter may be subject to the governing laws and jurisdiction as outlined in the Terms and Conditions.
8. Changes to the Refund Policy:
Veyoti Services Private Limited reserves the right to update or modify this Refund Policy at any time without prior notice. The most recent version of the policy will be available on our website.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are committed to providing transparent and efficient solutions to our clients and will be happy to assist you with any inquiries.